Player’s withdrawal has been delayed

However, the kingmaker casino australia player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits.

What Are Kingmaker Casino’s Withdrawal Limits?

However, due to a lack of response from her, the case was ultimately rejected, preventing further investigation or resolution. The Complaints Team remained open to assisting her if she chose to resume communication in the future. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness.

Kingmaker Casino player complaints

• The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us.
• In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all).
• Kingmaker has an impressive collection with over 8,500 titles varying from slots to live tables and from exclusive games to table games.
• But Kingmaker misses all the most common pitfalls and delivers a perfect selection of progressive slots.
• The casino acted promptly by closing the account following the refund request, which limited the ability to assist further.

When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

Player’s withdrawal payment is significantly delayed.

The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. All of that, together with other factors considered in our review, has resulted in Kingmaker Casino having a Safety Index of 8.2, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Due to this breach, we were unable to assist further, and the complaint was rejected. The player from Australia won over $3000 at the casino, but the casino didn’t process the withdrawal. The player’s account was fully verified, and the casino initially blamed the bank for the issue, which the bank denied.

We had advised the player to wait for 14 days, the usual processing time for withdrawals, before escalating the issue. The player had expressed dissatisfaction with the delay, stating that most casinos completed verification and payout within 1-2 days. We had agreed to keep the complaint open and intervene if there was no development within the two-week timeframe.

Consequently, we had rejected the complaint as per the player’s explicit request. The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player’s explicit request.

She is now filing a complaint against the casino for not implementing player protection measures. To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others. That absolutely massive mix of slots providers means that a staggering choice awaits when in the lobby, and what a cool casino lobby it is, neatly divided into many areas of action. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period.